FAQ

Website Design & Digital Services

What services do you offer?

I offer professional website design, website development and SEO services for side hustles and small businesses across the UK. Services include custom website creation, ongoing website maintenance, content creation and SEO optimisation. See the Services page for more!

How much do your services cost?

Website design starts from £1,500. I also offer SEO retainers and maintenance plans. Every project is different so I provide a free tailored quote — get in touch to get started.

How long will it take to build my website?

Most websites are completed within 2 to 4 weeks depending on the project. I’ll give you a clear timeline before we begin.

Can you help improve my website’s SEO ranking?

Yes. I offer SEO services for businesses across the UK, helping you rank in local and national search results and drive the right traffic to your site.

Do you offer ongoing website maintenance?

Yes, I offer ongoing maintenance packages to keep your site secure, updated and running properly.

Pricing, Payments & Packages

What’s included in the price?

The price includes everything outlined in your proposal — design, development and agreed features. If you’re unsure about anything, just ask.

Do you offer packages?

Yes. I have a Starter package from £1,500 and a Premium package from £4,750. Both can be tailored to your needs.

Do you offer payment plans?

Yes. Flexible payment plans are available so you can spread the cost.

What payment methods are accepted?

I accept bank transfers. Payment details are included in your quote or invoice.

Can I get a quote before committing?

Absolutely. I provide detailed quotes so you can review everything before making a decision.

Can I change my mind?

You can change your mind at certain stages, but deposits are non-refundable after the 24-hour cooling-off period.

Process & Project Management

What happens after I accept the quote?

Once you accept the proposal, I’ll send instructions for your deposit and a form to collect your project information. I’ll then confirm your start date and timeline.

Can I make changes after I accept the quote?

Yes, though some changes may incur additional costs. I’ll discuss any adjustments with you before proceeding.

Is my deposit refundable?

You have a 24-hour cooling-off period after paying your deposit. After this, deposits are non-refundable as work begins immediately.

Can I track the progress of my project?

Yes. I provide regular updates and previews throughout so you can see your project develop.

Content & Collaboration

What information do I need to provide?

I’ll need details about your business, any existing branding, your content and the features you want. Don’t worry — I’ll guide you through everything.

Do you help with content creation?

Yes, I can help with copywriting and sourcing images.

Will I get to see the site as it’s being built?

Yes. I share previews and updates throughout the design and development process.

What technology do you use?

I primarily build on WordPress, using industry-standard tools, themes and plugins.

Do you test the site before it goes live?

Yes. Everything is thoroughly tested before launch.

Do you provide training after launch?

Yes. I offer a handover and training so you can manage your site with confidence.

SEO

Why is SEO important?

SEO helps your website appear in search results when people are looking for what you offer. It builds visibility, credibility and brings in consistent traffic without paid ads.

How long does it take to see results?

Typically 3 to 6 months to see meaningful results, depending on your industry and competition.

What kind of SEO do you do?

A combination of on-page, technical and local SEO — including keyword optimisation, site structure, page speed and Google Business Profile.

What are keywords?

Keywords are the words and phrases people type into search engines. Using the right ones helps Google connect your site to the right searches.

What is local SEO?

Local SEO helps your business show up in searches in your area. It includes your Google Business Profile and location-based content on your site.

How do you track SEO success?

Using Google Analytics and Search Console to monitor organic traffic, keyword rankings, click-through rates and enquiries.

Design & Portfolio

What projects are in your portfolio?

My portfolio includes websites for side hustles and small businesses across various industries.

Are designs customisable?

Yes — every design is built around your brand, not a generic template.

How do you decide on a design style?

We work through your goals, audience and brand identity together before I start designing.

Do you offer consulting?

Yes. I offer website reviews and consulting if you need guidance on your existing site.

How do I get started?

Get in touch via the contact page or book a free discovery call. We’ll talk through what you need and go from there.

Contact & Communication

What is your typical response time?

I aim to respond to all enquiries within 24 hours on business days.

How can I get in touch?

Via the contact form on the website, email or WhatsApp.

What are your working hours?

Monday to Friday. I’m closed on public holidays.

Do you support new businesses?

Yes — I regularly work with people who are just starting out and need their first professional website.

About Onika Sabrina

Who are you?

I’m Onika, a website designer based in Great Barr, Birmingham. I came up through corporate — commercial management, construction, IT — before building my own design business. I take your business seriously because I understand what it takes to run one.

Who do you work with?

Side hustlers and small business owners across the UK who are ready to show up properly online.

What’s your design philosophy?

Clear, professional and built with your customers in mind. Your website should work as hard as you do.

Privacy & Terms

What information do you collect?

Basic personal information such as name and email, plus technical data like IP address for analytics purposes.

How is my data used?

To provide services, respond to enquiries and improve the website experience.

How do I access my data?

You can request a copy of your personal data at any time by getting in touch.

How do you protect my data?

I use encryption, secure servers and other appropriate measures to keep your data safe.

Can the terms change?

Yes — any updates will be posted on this page with the date of the change.